Return & Refund

Prior to Shipping

A full refund* is available at any time prior to processing and packing of your order. The request could be made by sending a support ticket to our support team on such a request.

*Please note that the refund could be take up to 3 to 6 working days.

If the item has already been shipped at the time of your request is read and processed by Electronics Frontier, the case will be treated under “14 Day Money Back Guarantee”.

For more information on the return and refund policy, please read our Terms and Conditions.

1. Return Policy
   

   14 Day Money Back Guarantee

   
   

   Electronics Frontier offers all customers 14 days money-back guarantee. We want all our customers to shop with confidence and peace of mind at Electronics Frontier.

   Return, Exchange and Cancellation

   Situation	Declaration Time Frame	Who and How to Return	Administration Fee	Restocking Fee
   Return or Exchange for Brand New Condition Device	14 days	Customer’s Expense shipping items back to our UK sorting center	30 GBP	Up to 30 GBP for any missing accessories
   Return of Faulty Item or DOA Item	14 days	We issue return shipping label to send back to our UK sorting center	Absolutely not	Up to 30 GBP for any missing accessories
   Return of a Wrongly Delivered	14 days	We issue return shipping label to send back to our UK sorting center	Absolutely not	Up to 30 GBP for any missing accessories
   Missing Items	48 hours	We issue return shipping label to send back to our UK sorting center	Absolutely not	Absolutely not

   
   How to request for Return Merchandise Authorization (RMA)

   To request an RMA, please contact our customer service

   You must provide us as much information in the form as possible, such as images, detailed descriptions, order information, etc.

   After you submit the form, we will get back to you in most circumstances within 24 – 72 working hours.

   For more detail of the return and refund policy, please read Terms and Conditions.

    Further Notes

    
   All full refunds or replacements are subject to the below condition(s):
   • Items were purchased from our website. (www.electronicsfrontier.com)
   • An RMA request email is sent and received by us within 14 days upon the delivery of the order.
   • Items must be handed to an organized courier or shipped to our authorized center within 14 days of RMA ticket approval.
   • a copy of your receipt/invoice.
   • a copy of your return authorization number (RMA Number) and form.
   • Items are in brand new condition (with all original packaging including all accessories and other material(s)), unless it is faulty or DOA.
     These are some determinants of how we determine brand new condition. This includes:
   • the manufacturer packaging
   • Original screen protector film has not been peeled off
   • Accessories packaging has not been damaged
   • The customer has to provide the tracking number after return the product (It is the only way for us to chase your parcel)
   
   

   Exclusions

   Headphones, Earphones and Personal Care Products like Shavers are not covered under this policy due to health and hygiene issues.