Contact Us

Customer Support

Submit a Ticket:

You could submit us a ticket. You will get a reply within one to three working days normally.

*If you are using an older version browser, you may not be able to submit a ticket. Please send us an email at and we will get back to you soon.

Tracking Your Order

You can track your order online at my account page, or via the courier specified in your order confirmation email.

Our Business Days and Hours

Business Hours:

Electronics Frontier Support teamwork from Monday to Friday for 8 business hours. Otherwise, you may submit a ticket. Our support team will reply to you as soon as possible, normally within one to three working days.

Public Holidays:

On public holidays in Hong Kong, Electronics Frontier office, customer service center, and warehouse will be closed. You can still place your order at, and we will process your order immediately on the next business day.

For one day ahead of the public holidays, Electronics Frontier will have a notification on-page to make sure you are aware of this matter.

Remark: The Telephone is not available for customer service. Please use the email or submit the ticket to contact us.
Address: Room 1306, 13/F, Telford House, 16 Wang Hoi Road, Kowloon Bay, Hong Kong
Telephone: +852 9152 1675

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